Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

We offer free shipping on all US orders, and a flat rate of $10 for all international orders.

We accept returns within 30 days of the purchase date.

Please write in to @email.com with photos of your damaged/defected item and your order number to the Customer Service Team for assessment within 12 months from the date of purchase.

Faulty goods are classified as items that are received in damaged condition or develop a manufacturing defect. Items damaged through general wear and tear are not classified as faulty.

Please note that limitations apply based on, but not limited to, product availability, payment source, and region of purchase.

We do our best to refund the money to your account as fast as possible. Normally the money will be available in your bank account within one week after we have received your returned item.

Unfortunately, adding or removing items is not possible once the order is confirmed. The same counts for changing size, color etc.

We can try to cancel the entire order and request you place a new order online with the correct products.

Unfortunately, we are not able to make address changes after an order is placed, so please be sure your shipping address and method are correct before placing your order.

Once you place your order, we are not able to hold the shipment for later fulfillment. Orders are fulfilled as soon as possible after an order is placed. Orders may take up to 10 business days to be delivered after the order is placed. This includes fulfillment and shipping timelines. Please make sure you will be at the delivery address within the delivery timeline if you don't want your items delivered when you are away. 

Share details about your shipping policies, item returns, or customer service.

Orders are typically shipped within 2 business days, but please allow up to 4 days due to order volume. The shipping timeline begins after an order has shipped. Carriers may experience unexpected delays, which may increase the quoted timeline for a package to be delivered.

For orders within the U.S., Humming Essence offers standard shipping of 3-7 business days. We also offer express and overnight service for domestic shipping of orders under $800. We try our best to expedite the processing of rush shipping, but please still allow for a full business day to process and ship out. 

Please note that business days include Monday through Friday except holidays.

On occasion, the carrier marks the package as delivered before making the drop-off or the package gets accidentally delivered to a neighbor. Please allow 2 business days after tracking states delivered.
If it doesn't appear, please let us know and we can follow up with the carrier and potentially reship the order.

For international orders, Humming Essence offers DHL Shipping which delivers to most locations within 7 days of transit. Please be sure to select the applicable country experience in the footer of our webpage to limit delays with shipping.

Please note that these shipping timelines are only estimates; once an order leaves our fulfillment center, there may be carrier or customs delays that are outside of our control. Additionally, we are not able to make address changes after an order is placed, so please be sure your shipping address and method are correct before placing your order.

We offer free shipping for orders over $150 USD before tax. 

For orders less than $150 before tax, exact costs depend on order destination and service level.  

US shipping starts at $10 for standard shipping with the option to choose alternative service levels based on your shipping needs. International shipping cost varies by country. If you would like to get an exact estimate, please build your cart and begin checking out. You may choose your shipping service level and we will provide a quote based on your specifications. 

For international orders, please select the applicable country experience in the footer of the webpage in order to see the appropriate currency, duties, taxes, and shipping rates for your destination; This will display all costs at checkout and will not require additional payments for delivery. 

On occasion, the carrier marks the package as delivered before making the drop off or the package gets accidentally delivered to a neighbor. Please allow 2 business days after tracking states delivered.
If your package doesn't appear, please let us know at support@hummingessence.com and we can follow-up with the carrier and potentially reship the order.

You can find our size chart by navigating to the webpage of your product of interest and selecting SIZE GUIDE located beside the size selection for the product you are viewing. The Size Guide view shows recommended body measurements for each size. We recommend using a tape measure to get your body measurements, then find the corresponding size.

We’re happy to answer any questions regarding fit. Please write to us at @ .

Share details about your shipping policies, item returns, or customer service.

We do our best to restock products as fast as we can. It is typically on a seasonal basis. If we do not have an estimated restocking date for a particular product you can sign up to be notified when the item returns. To do so, please select the size and color of interest, then submit your email address in the Enter your emailbox right below the size selection. If you sign up to be notified, we will offer early access for you to purchase the product before it sells out again.

Share details about your shipping policies, item returns, or customer service.